UI macro failed for Requested For

[tsoct]

Hello, everyone.
There is a UI macro in which agents can click to open Microsoft Teams. It works fine for the caller and assigned to in the Incident form, but it is not in RITM. I guess that is due to the dot walking (request.requested_for) field being used on the RITM form. What could be fixed in the script below?

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />
<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>
		
	<a id="${jvar_n}"
	   onChange="onChange('${ref}');"
	   onclick="invokeChat('${ref}');"
	   name="${jvar_n}"
	   onmouseout="lockPopup(event)"
	   tabindex="0"
	>
   <img border="0" src="Microsoft_Teams_16x16.png" width="28" height="28" title="${gs.getMessage('Open Teams chat')}" />
   </a>
	

<script>
	
function onChange(element, original, changed, loading) {
	var visibility = 'visible';
	var sysID = g_form.getValue('assigned_to');
	if (!sysID)
		visibility = 'hidden';

	var e = gel('${jvar_n}');
	e.style.visibility= visibility;
}
	
function invokeChat(reference) {
  var number = g_form.getValue('number');
  var short_desc = g_form.getValue('short_description');
  var s = reference.split('.');
  var tableName = s[0];
  var referenceField = s[1];
  var v = g_form.getValue(referenceField);

  if (!v){
	v = g_form.getValue('sc_req_item.request.requested_for');
  }
  var email;
  var gr = new GlideRecord('sys_user');
  if (gr.get(v)) {
    email = gr.email;
	firstName = gr.first_name
  }

  var url = 'msteams:/l/chat/0/0?users=' + email + '&amp;amp;message=Hi ' + firstName + ', this is regarding ticket: ' + number + ' - ' + short_desc; 
  
var w = getTopWindow();
w.open(url);
	
}
</script>	
</j:jelly>

[SK Chand Basha]

Hi @tsoct 

You can use getReference which avoids dot-walking and allows you to work

var v = g_form.getReference('sc_req_item.request.requested_for');

v.get(function(refRecord) // call back function 

var requestedForName = refRecord.name; // name of requested for

Mark it helpful and Accept Solution!! If this helps you to understand.

[tsoct]

Thanks. I can see name passing correctly but email is undefined.

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />
<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>
		
	<a id="${jvar_n}"
	   onChange="onChange('${ref}');"
	   onclick="invokeChat('${ref}');"
	   name="${jvar_n}"
	   onmouseout="lockPopup(event)"
	   tabindex="0"
	>
   <img border="0" src="Microsoft_Teams_16x16.png" width="28" height="28" title="${gs.getMessage('Open Teams chat')}" />
   </a>
	

<script>
	
function onChange(element, original, changed, loading) {
	var visibility = 'visible';
	var sysID = g_form.getValue('assigned_to');
	if (!sysID)
		visibility = 'hidden';

	var e = gel('${jvar_n}');
	e.style.visibility= visibility;
}
	
function invokeChat(reference) {
  var number = g_form.getValue('number');
  var short_desc = g_form.getValue('short_description');
  var s = reference.split('.');
  var tableName = s[0];
  var referenceField = s[1];
  
  var v = g_form.getReference('sc_req_item.request.requested_for');
  v.get(function(refRecord) // call back function 
  var requestedForName = refRecord.name; // name of requested for
  var requestedForEmail = refRecord.email; // email of requested for

  var url = 'msteams:/l/chat/0/0?users=' + requestedForEmail + '&amp;amp;message=Hi ' + requestedForName + ', this is regarding ticket: ' + number + ' - ' + short_desc; 
  
var w = getTopWindow();
w.open(url);
	
}
</script>	
</j:jelly>

[SK Chand Basha]

Hi @tsoct 

Is email there for that particular user?

[tsoct]

Hi @SK Chand Basha ,

Yes. By the way, the populated name doesnt seems to be the name of requested for, but it grabbed the name of Assigned to when the teams url open up