UI macro visibility

mrcarter
Tera Contributor

‎11-06-2017 06:02 AM

I have an update button in our incident form which when in the portal under resolved calls I want to hide.   I tried creating UPdate UI action and created against Incident but I want that button to be only visible if the call is not resolved or closed.   I am struggling to get the conditions to work.  

CAn anyone help?

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Chuck Tomasi
Tera Patron

‎11-06-2017 06:05 AM

HI Damian,



The preferred method to do buttons is with UI actions, not UI macros. You can add conditions to tell the system when to display the UI action.



UI actions


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mrcarter
Tera Contributor
In response to Chuck Tomasi

‎11-06-2017 06:09 AM

Sorry chuck, meant to say its UI actions.   I want to make the conditions for the button so that in self service its not visible unless on open calls.


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mrcarter
Tera Contributor
In response to mrcarter

‎11-06-2017 06:15 AM

This is what I have



find_real_file.png


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Chuck Tomasi
Tera Patron
In response to mrcarter

‎11-06-2017 06:25 AM

Was this based on an existing UI action? There are a couple conditions in there that look sketchy to me.



current.getUser.hasroles() is not a method on a property that I'm aware of.


current.status != Resolved



If the data type of status is string, then it should be 'Resolved'. If you are looking at the "state" field, then it's going to be a numeric value corresponding to the label "Resolved" (e.g. 5)



If you are just looking to show the Update field on "active' (not closed/cancelled) records, then the simplest option would be a condition that just says:



current.active



That's going to evaluate to true if it is active and false it is not.


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