UI Page popup from KBA edit page doesn't respond to any jelly code

[jeremyduffy]

On the KBA edit page, I have a UI action with the following:

function openAttestationWindow() {
	var dialog = new GlideDialogWindow("attestation_window");
	dialog.setWidth(400);
	dialog.setTitle("Article Attestation");
	dialog.setPreference("sysparm_sys_id", g_form.getUniqueValue()); // Pass sysparm_sys_id correctly
	dialog.setPreference("resizable", true);
	dialog.render();
}

This correctly opens my UI page where I have script that prints some HTML, but none of the control code seems to work. Even something as simple as this:

<g:evaluate var="kbSysId" expression="sysparm_sys_id ? sysparm_sys_id : 'No sys_id found'"/> 
<g:out var="kbSysId"/> 

This should print SOMETHING, but prints nothing. I have it sandwiched between text so I know that the text is working, but the jelly code is just ignored. Same for this:

<g:evaluate var="articleOwnerStatus" expression="current.article_owner ? 'Complete' : 'Incomplete'"/>

<li style="color: ${articleOwnerStatus == 'Complete' ? 'green' : 'orange'};">${articleOwnerStatus == 'Complete' ? '✔' : '✘'} Has an Article Owner (Dept) value</li>

I get the LI bullet with text, but no color and no check/x. What is going on?

[YaswanthKurre]

Okay, can you please try this:

<?xml version="1.0" encoding="utf-8"?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide">
  <div style="padding: 10px;">
    <h3>Article Attestation</h3>
    
    <!-- Test if Jelly is working -->
    <div style="color: gray; font-size: 0.9em;">
      <g:out>✅ Jelly Engine Active</g:out>
    </div>

    <!-- Display KB Article Sys ID -->
    <div>
      <strong>Article Sys ID:</strong> 
      <g:evaluate var="kbSysId" expression="sysparm_sys_id ? sysparm_sys_id : 'No sys_id provided'"/>
      <g:out var="kbSysId"/>
    </div>

    <!-- Fetch KB Article Record -->
    <g:evaluate var="current" expression="new GlideRecord('kb_knowledge').get('${sysparm_sys_id}')"/>

    <!-- Display Article Owner Status (no colors) -->
    <div>
      <strong>Article Ownership Status:</strong> 
      <g:choose>
        <g:when test="${current.article_owner}">
          ✓ 
          <em>${current.article_owner.getDisplayValue()}</em>
        </g:when>
        <g:otherwise>
          ✗ 
          No article owner assigned
        </g:otherwise>
      </g:choose>
    </div>

    <!-- Add spacing for readability -->
    <hr style="border: none; height: 20px;">
  </div>
</j:jelly>

[jeremyduffy · Accepted solution]

Apparently g:out does not work for unknown reasons, but I was able to finally get this working using the following:

	<g:evaluate var="kbRecord" jelly="true" object="true">
		var kbRecordGr = new GlideRecord("kb_knowledge");
		kbRecordGr.get(RP.getParameterValue("sysparm_sys_id"));
		kbRecordGr;
	</g:evaluate>
	${kbRecordGr.short_description}<br/>
	${kbRecordGr.cmdb_ci.name}<br/>
	${kbRecordGr.u_article_owner.name}<br/>


	<j:if test="${kbRecordGr.flagged}">
		<p>flagged</p>
	</j:if>
	<j:if test="${!kbRecordGr.flagged}">
		<p>Noteflagged</p>
	</j:if>

The first thing is that I needed to do a direct glide lookup with the sys_id passed from before. Then I can just check the values, but for NO REASON, I have to use the kbRecordGr value from the evaluate and not kbRecord itself. It's incredibly weird, but it finally works.