UI policies didn't capture in update set

sonita · ‎08-22-2017

I don't know why two of UI policies have not been captured in the update set. it's working fine in DEV but it is not in TEST; what is the best practice to move the UI policies to Test?

It's already there in DEV .

Is it OK to apply them directly in TEST?

Pradeep Sharma · ‎08-22-2017

Hello Soni,

Create a new update set on DEV instance(Make sure you are in the right update set)->Now set the active field flag of the UI policy to false and then again to true. This will ensure the same UI policy is captured in the update set. You can check the same from customer updates related list of the created update set.

Please let me know if you have any questions.

Reference:

http://wiki.servicenow.com/index.php?title=Update_Sets_Best_Practices

View solution in original post

Jaspal Singh · ‎08-22-2017

Hi Soni,

You can get a update set created in TEST & then do the changes. Also, you can check all the updates that were made are captured in update set or not by checking sys_update_xml table & then check by Update set name.

sonita · ‎08-22-2017

So it's OK to have an update set in TEST and then create the UI policies?

Pradeep Sharma · ‎08-22-2017

As a best practice, all the development work should be done on DEV instance and not on TEST.

Jaspal Singh · ‎08-22-2017

Ideally you should not do any development in TEST. As best practice a new update set must be created in DEV instance as suggested by pradeepksharma then checking if all updates required are well captured refer sys_update_xml table once.