UI Policies Not Working on RITM

Ken83
Mega Guru

Hello Community,

        I have just found a problem throughout my instance where my UI Policies are not setting fields to be Read Only on the RITM level. I have a UI Policy for every catalog item that I have that is set to run only on the Requested Item level and the Task level. It sets every field on the form to Read Only. I have just noticed that none of these are working. My first thought is that it has something to do with the view..maybe something has changed that I'm not aware of. Any ideas here? I'm starting to feel like i'm chasing a ghost.

1 ACCEPTED SOLUTION

Ken83
Mega Guru

So I have found the problem. There was a field removed from the form. Just so happens its the field that maintains the relationship between the catalog item and the UI policies. Added the field back and all is well again. Thanks for the assistance everyone!


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12 REPLIES 12

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Glad your issue is resolved.


Can you please mark your response and close the loop.


Hi Ken, I am having the same issue. Can you tell me which field you are referring to?

In my scenario it was the cat_item field.