UI policy /action that will show a label for priority users

DevtoSME
Giga Guru

i created a custom field for users to be identified by their priority.(see attachment below)

 

I need to create a label that will show when a user has the priority option selected on their user profile under the caller field of a incident/request/change form that says elite 

a solution i got was to create a field that only shows via UI policy but how can i get it to show red?

2 REPLIES 2

jonsan09
Giga Sage
Giga Sage

You can try creating a "Field style" is the info is stored on the incident form. Another option is to create a client script that triggers on load/on change for Caller. The client script would need to call a script include to check the "sys_user" table and check the value of "service offering" then based on the result you can display a field message via the same client script. I've built something similar in the past to check if a Caller was part of a preservation hold. 

DevtoSME
Giga Guru

hi, thank you for responding. 

can you explain what you mean by field style store in the incident form?

 

also if you don't mind showing the client script you used.