UI policy /action that will show a label for priority users
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05-30-2024 01:57 PM
i created a custom field for users to be identified by their priority.(see attachment below)
I need to create a label that will show when a user has the priority option selected on their user profile under the caller field of a incident/request/change form that says elite
a solution i got was to create a field that only shows via UI policy but how can i get it to show red?
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05-30-2024 02:11 PM
You can try creating a "Field style" is the info is stored on the incident form. Another option is to create a client script that triggers on load/on change for Caller. The client script would need to call a script include to check the "sys_user" table and check the value of "service offering" then based on the result you can display a field message via the same client script. I've built something similar in the past to check if a Caller was part of a preservation hold.
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05-31-2024 11:10 AM
hi, thank you for responding.
can you explain what you mean by field style store in the incident form?
also if you don't mind showing the client script you used.