UI Policy for check box variable isn't working

Service Manager
Kilo Guru

Hi,

The Catalog UI policy isn't working on Record producer for check box variable 

where as same UI policy is working as expected on Kingston Version..

Thanks

1 ACCEPTED SOLUTION

AbhishekGardade
Giga Sage

Hello

This turned out to be ServiceNow problem #PRB1272746.  The resolution is in KB0692699 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0692699

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade

View solution in original post

6 REPLIES 6

Alikutty A
Tera Sage

Hi,

Are you trying to make the checkbox mandatory using UI policy? For Madrid instance, can you try using the Selection Required option to make it mandatory?

find_real_file.png

Thanks!

 

 

Thanks for your response

I already tried in that way but unfortunately it didn't work

 

I just tried the "Selection Required" option in my personal DEV instance and it does in fact work and makes the checkbox mandatory.

find_real_file.png

find_real_file.png

Try disabling your UI Policy (make it Inactive) and then try that "Selection Required" checkbox again.

 


Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Hi Steven

Thanks for your help 
I did as you said

UI Policy is inactive with making the  "Selection Required" option active. but it didn't work

Actually we gotta multiple line text variable "B" which is available on selection on checkbox variable "A"

So UI policy and UI policy action is required to make the variable visible. 


Thanks