UI policy is not working as expected in Platform View
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‎04-15-2024 02:22 PM
I have created a new service catalog item with many variables. Additionally, I've implemented a UI policy to hide the 'vendor contact' and 'vendor contact not listed' variables when the vendor field is empty. However, these variables remain visible on the form every time it loads in Platform view but the UI policy is functioning correctly on the service portal
Additionally, Additionally, there is an issue where the Submit button is not visible on the platform view, and even though 'Add to cart', 'Quantity', and 'Hide delivery time' are checked to be hidden, they are still showing. Although it is working properly on the service portal.
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‎04-15-2024 03:07 PM
1. Any screenshot of the UI policy which you created, if possible.
2. And if the fields 'Vendor contact' and 'vendor contact not listed' are mandatory in the field configuration then try to uncheck the mandatory option.
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‎04-15-2024 06:15 PM
If your ui policy sets visibility on the fields via script, then check the "Run scripts in UI type" is set to 'All'. you should post your ui policy as suggested by others. For your second problem with a Button, start another thread here.
