UI Policy isn't working - Task not displaying Variable

[chingher]

I have a UI policy that will display specific check boxes whenever an specific drop-down box value is selected. (on Requested item, Catalog Task, Catalog item view)

I added a new Checkbox to display for only one specific drop-down value when selected - (i included it in that UI Policy)

UI Policy Actions = Checkbox (Read only = leave alone, Mandatory = leave alone, Visible = True)

• This UI policy is applied on the Catalog Item (checked)- Which worked (Fields showed up)
• This UI policy is applied on the Requested Items(checked) - Which worked(Fields showed up)
• This UI policy is applied on the Catalog Task (checked)- Which DID NOT Work

All Existing check boxes works and functions correctly showing up in the Catalog Task

- however that one new check box I've added will not show up in the Catalog Task, any idea whats going on?

[Robbie · Accepted solution]

Assuming Ive understood your issue correctly, the check box is a variable. Have you ensured the 'Global' attribute of the check box variable is set to true. If it is false, it cannot be seen on the Catalog Task (sc_task) table. (via the Variable Editor)

[Robbie]

(Out of the box, this attribute or field is not visible by default on the variable form)

[chingher]

Thanks Robbie,

That did the job!

[gowthamanbalu]

Hi,

I ran into similar issue where UI policy doesn't hide the check boxes in Catalog tasks whereas it is working as expected in Requested Item. I have enabled the global variable for those check boxes.

Please let me know, Is there something else should be checked?

Regards,

GB

In RITM form, it is working as expected.

In SC task form, it is showing additional check boxes which shouldn't be displayed