Hi,
Ok. I have a solution, so follow along:
Firstly, the dot-walked field for "Requested for" on sc_task seems to have be the requested item's...requested for field which itself...is a dot-walk from request...see below screenshot from Configure > Form Layout:
So...you'd want to swap this out and dot-walk from Request table and use that Requested For field.
Once you've made that change. Right-click gray header bar in sc_task record and go to "Configure > Dictionary":
Now...from here, you'll see a list of columns that say stuff like "Table, Column name, Type", etc. Click the gear icon to add the "Read only" column to this list view:
Now...look for the line item talking about request and you'll see that the Read only setting for this is "true" change it to "false" then go back to your sc_task record and voila...Requested for is now editable.
For fun...I left the original Requested for that was there (that I mentioned in the beginning of my post) and that is still read-only, but the one we added is not...which is why I had you do that 😉
https://hi.service-now.com/kb_view.do?sysparm_article=KB0687623
Please mark reply as Helpful/Correct. Thanks!
Hi,
If you've completed the other steps in my instructions, then when you get to the dictionary list of fields for sc_task, you'll see a record for Request. Use that and complete the rest of the steps.
Please mark reply as Helpful, if applicable. Thanks!
