UI Policy onCondition Script

[bradfournier]

I'm having trouble configuring when a field is mandatory and when it is not using a UI Policy script. I have a field u_request_type on the form that the UI policy condition depends on. The UI policy should go into effect when certain options are selected in the u_request_type field. When the conditions are met, the UI policy should make the u_site_type field visible. The tricky part is that I need the u_site_type field to be mandatory for some options, but not mandatory for others. Below is the scripts I have:

Execute if true:

function onCondition() {
   if (g_form.getValue('u_request_type') == 'Admin'){
         g_form.setDisplay('u_site_type', true);
   }
   else if ((g_form.getValue('u_request type') == 'Access/Permissions') || (g_form.getValue('u_request_type') == 'How-To')){
         g_form.setDisplay('u_site_type', true);
         g_form.setMandatory('u_site_type', true);
   }
}

Execute if false:

function onCondition() {
   g_form.setDisplay('u_site_type', false);
}

The UI Policy condition is set to run whenever the u_request_type is one of Admin, Access/Permission, or How-To. So if any option other than one of those three is selected, the u_site_type field should not be visible at all. I should note that I have already tried getting it working using two separate normal UI policies: one for the mandatory options and one for the non-mandatory option, however they seemed to end up conflicting with each other. Any help here is greatly appreciated!

[Community Alums]

you should execute the g_form methods in the following order

g_form.clearValue('u_configuration_item');
g_form.setMandatory('u_configuration_item', false);
g_form.setDisplay('u_configuration_item', false);

Setting a variable to be hidden and not mandatory using setDisplay() and setMandatory() does not work at the same time

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718566

g_form.setDisplay('u_configuration_item', true);
g_form.setMandatory('u_configuration_item', true);