UI Policy to hide Choice Value based on something another field contains

[Joshuu]

Hi All,

I have a field on incident form as "follow up status" which is having 4 choices as below.

So, whenever this field changes to New, In progress and On Hold the incident state "Resolved" should be hidden.

I have tried the following UI Policy. It is working when the followup status is (New/In Progress/On Hold), I am able to hide the resolved choice from incident state without saving the form. If I save the form I can see the resolved state as normal.

And also it should be visible when the follow up state is completed. That is also not working. 

UI Policy condition:

Script in UI Policy:

Please correct me If I am wrong.

Thank you,

Priya.

[dvp]

On UI Policy set on Load to TRUE and try again

[Joshuu · Accepted solution]

Hi DVP,

I have set on load to TRUE, it is working for New, In Progress and On Hold.

But when it comes to completed it is working only when I change the follow up status from None to completed. It is not working when I change it from New to Completed, In progress to Completed, On Hold to Completed.

please suggestion what is wrong in this..

Thank you,

Priya. 

[dvp]

in the else part of the script try

g_form.addOption('incident_state','6', 'Resolved');

[Joshuu]

Hi DVP,

Yes, it is working now. Thank you 🙂

Thanks,

Priya.