UI Policy to hide Choice Value based on something another field contains

[Joshuu]

Hi All,

I have a field on incident form as "follow up status" which is having 4 choices as below.

So, whenever this field changes to New, In progress and On Hold the incident state "Resolved" should be hidden.

I have tried the following UI Policy. It is working when the followup status is (New/In Progress/On Hold), I am able to hide the resolved choice from incident state without saving the form. If I save the form I can see the resolved state as normal.

And also it should be visible when the follow up state is completed. That is also not working. 

UI Policy condition:

Script in UI Policy:

Please correct me If I am wrong.

Thank you,

Priya.

[Surabhi5]

Hi All,

I have a requirement to restrict the problem closure based on role (problem manager) and group(with a prefix "xyz").

I was able to achieve this requirement partially i.e. for the role the restriction has been updated and works fine using below code. How do i add another condition to it for the second part i.e. group with prefix?

Any help would be really appreciated.

var isPrbMan = g_user.hasRole('Problem Manager');
if (!isPrbMan)
g_form.removeOption('state','6');
else if (isPrbMan) {
return;
}

This i am trying using client script, is there a way i can do it using UI policy where i can put a restriction on both role and group with prefix?

Regards,

Surabhi

[Kunal Varkhede]

Hi priyarao,

You can write Execute if false block script section

g_form.addOption('Incident_state','6');

And

Set OnLoad is True in When to apply section. 

(If onLoad() is true it will work on both onLoad() and onChange() of form).

Please Mark Correct/Helpful answer if it helps you.

Regards,

Kunal.

[Joshuu]

Thanks Kunal 🙂

[Edxavier Robert]

Hi @Kunal Varkhede, @priyarao, @dvp 

I am currently working on a similar requirement with a UI Policy. I am trying to restrict a choice option if the user that is making the request have a field check. Name of the field is u_employee_mall on the sys_user table. I tried with different scripts and so far this one below works but only thru the Service Portal and thru the legacy view. 

function Load() {
    var gr = new GlideRecord('sys_user');
    gr.get(g_user.userID);
    gr.query(response);
    function response(gr) {
        while (gr.next()) {
            var MallEmp = gr.u_mall_employee;
            if (MallEmp == 'false')
              // Type the name of the field and then the choice to remove
              g_form.removeOption('request_type', 'Microsoft Teams Softphone');
            
              else {
		alert('You are not an employee mall');
            }
        }
    }
}

This only works thru the ServicePortal and not thru the legacy view. I got the script to run on all

Any idea?