Unable to access visitor portal in PDI after installing visitor management plugins

[VENKATASAIA8700]

Hi everyone,

I have installed the required workplace service delivery(WSD) and visitor management plugins in my personal developer instance. I can access the visitor host portal and visitor receptionist portal, but i cannot find or access the visitor portal.

According to the servicenow product documentation(see attahced screenshot), the visitor portal should be available. However, i am unable to locate it in my PDI.

Am i missing an additional plugin, configuration, demo data, or specific URL? if anyone has successfully accessed the visitor portal in a PDI, could you please share the required steps?

Thank you!

[Dr Atul G- LNG]

Hi @VENKATASAIA8700 

Before you begin

Role required: sn_wsd_core.workplace_user

Procedure

1. Open the visit details email that you received for your visit.
2. In the email, select the visitor portal link.
   The visitor portal opens with the login page displayed by default.

Also, please check whether the Visitor Portal is available. You should be able to find it under Portals; it might have the suffix "visitor" in the portal tables.

[VENKATASAIA8700]

Thank you for your response. I checked the Service Portals table (sp_portal), but I don't see any Visitor Portal entry. My question is whether the Visitor Portal is actually supported in a Personal Developer Instance, or if it requires an additional plugin, demo data, or is only available in licensed customer instances. Could you please clarify?

[Dr Atul G- LNG · Accepted solution]

We can't  get the Visitor Portal in PDI. It is available through the Store app.

https://store.servicenow.com/store/app/7df82f2e1be06a50a85b16db234bcbea

[Tanushree Maiti]

Hi @VENKATASAIA8700 

WSD is having dependency plugin which does not work in PDI. 

" the reason the Workplace Service Delivery Suite is blocked is not an issue with your instance specifically. It’s because PDIs do not allow installation of certain Store apps and IntegrationHub spokes that the full suite depends on."

Refer: Can you install Workplace Service Delivery on PDI?