Unable to add comment in Service Portal

[Gab]

I'm experiencing this error whenever I try to add comment from Service Portal, but I can add comments without any issue from instance. I'm using Journal Input.

[Ankur Bawiskar]

Hi,

seems cross scope issue

Did you check the table of Cross Scope privelege?

Regards
Ankur

[Gab]

No, how do I add that scope?

[Gab · Accepted solution]

I solved the issue by checking the Can create and Can update in Application Access tab.



and run the following code in Scripts - Background, while using the global scope.
GlideTableManager.invalidateTable('<table_name>');
GlideCacheManager.flushTable('<table_name>');