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Unable to add new role to existing ACL

Bryan Cole
Kilo Expert

Running into some odd behavior. I'm trying to add some new ACLs, but it does not appear that I can add new roles to existing ACLs. I can add rows upon creating a new ACL, but when I return to an existing one, the line does not appear. Security debug doesn't yield anything. Any thoughts on how to troubleshoot further?

New ACL (with elevated permissions)

find_real_file.png

Existing ACL (with elevated permissions) 

find_real_file.png

Notice how "Insert a new row..." does not appear.

UPDATE: I can confirm I am in Global scope, and that I've "Elevated role."

1 ACCEPTED SOLUTION

Bryan Cole
Kilo Expert

Despite having cleared my cookies before when troubleshooting, it appears forcing Chrome restart was necessary to fix this. Must have been a local problem, not sure why clearing cache/cookies didn't help. 

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Is this happening only for that ACL specific to table or for all existing ones?

Did you try to elevate the role?

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Any existing ACL, and yes I elevated my role. 

Tanner4
Kilo Contributor

Hi Bryan,

You may need to ensure you are in the appropriate scope. Since you're modifying the ACL for cmn_location, which is a global table, you'll need to be in the "Global" scope. 

Hope that helps.

I can confirm I am in Global scope.