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11-12-2019 07:41 AM
Running into some odd behavior. I'm trying to add some new ACLs, but it does not appear that I can add new roles to existing ACLs. I can add rows upon creating a new ACL, but when I return to an existing one, the line does not appear. Security debug doesn't yield anything. Any thoughts on how to troubleshoot further?
New ACL (with elevated permissions)
Existing ACL (with elevated permissions)
Notice how "Insert a new row..." does not appear.
UPDATE: I can confirm I am in Global scope, and that I've "Elevated role."
Solved! Go to Solution.
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11-12-2019 08:38 AM
Despite having cleared my cookies before when troubleshooting, it appears forcing Chrome restart was necessary to fix this. Must have been a local problem, not sure why clearing cache/cookies didn't help.
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11-12-2019 07:46 AM
Hi,
Is this happening only for that ACL specific to table or for all existing ones?
Did you try to elevate the role?
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-12-2019 08:01 AM
Any existing ACL, and yes I elevated my role.
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11-12-2019 08:06 AM
Hi Bryan,
You may need to ensure you are in the appropriate scope. Since you're modifying the ACL for cmn_location, which is a global table, you'll need to be in the "Global" scope.
Hope that helps.
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11-12-2019 08:10 AM
I can confirm I am in Global scope.