About Monitorable Items in ServiceNow Performance dashboards

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Tera Expert

When I open the ServiceNow Performance dashboards, I see multiple instance names in the monitorable items. Is there a way to determine which instance name I'm currently accessing?
Also, why are multiple items displayed?

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1 REPLY 1

JeremiP
Tera Guru

The Monitorable Items list on the ServiceNow Performance dashboard selects which set of data will be displayed, since generally ServiceNow instances outside of PDIs run on several servers at a time to allow for redundancy against downtime.

Information on node names for the given instance has been historically registered as separate records under the sys_cluster_state table records.

Apparently there's also a separate graph to show data from multiple instances at a time. Use the Graph Set list to change to "Instance View". You can see this SN doc page for more details, including other Graph Sets for this dashboard:

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/platform-per...

 

You can also use an web browser extension to quickly switch between them, e.g. with the "SN Utils" browser plugin available for Firefox, Chrome, Safari:

https://apps.apple.com/us/app/sn-utils/id1542209967
https://addons.mozilla.org/en-US/firefox/addon/servicenow-utils2/
https://chromewebstore.google.com/detail/sn-utils-tools-for-servic/jgaodbdddndbaijmcljdbglhpdhnjobg

 

You can view the node name that you're currently signed into through the stats.do page, e.g.:

https://AcmeCompanyDevInstance.service-now.com/stats.do

The name will be listed in the "Connected to cluster node" line.