Unable to add new role to existing ACL

Bryan Cole
Kilo Expert

Running into some odd behavior. I'm trying to add some new ACLs, but it does not appear that I can add new roles to existing ACLs. I can add rows upon creating a new ACL, but when I return to an existing one, the line does not appear. Security debug doesn't yield anything. Any thoughts on how to troubleshoot further?

New ACL (with elevated permissions)

find_real_file.png

Existing ACL (with elevated permissions) 

find_real_file.png

Notice how "Insert a new row..." does not appear.

UPDATE: I can confirm I am in Global scope, and that I've "Elevated role."

1 ACCEPTED SOLUTION

Bryan Cole
Kilo Expert

Despite having cleared my cookies before when troubleshooting, it appears forcing Chrome restart was necessary to fix this. Must have been a local problem, not sure why clearing cache/cookies didn't help. 

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7 REPLIES 7

Ankur Bawiskar
Tera Patron

Hi,

Is this happening only for that ACL specific to table or for all existing ones?

Did you try to elevate the role?

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Any existing ACL, and yes I elevated my role. 

Tanner4
Kilo Contributor

Hi Bryan,

You may need to ensure you are in the appropriate scope. Since you're modifying the ACL for cmn_location, which is a global table, you'll need to be in the "Global" scope. 

Hope that helps.

I can confirm I am in Global scope.