Unable to add the assets to the disposal order via Related List.
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07-23-2025 06:57 AM
Hello Community,
We are working with a Disposal Order which is in a custom table( part of a custom plugin, not OOTB). Initially, users reported that they were unable to add assets to the "Planned Assets" related list using the Edit option.
Upon investigation, the ServiceNow vendor team confirmed this was due to a known issue (PRB1887019-Users cannot Edit from a Related List on a reference field configured to be read only in the Dictionary (UI16). ) introduced by a path upgrade. They informed us that this would be resolved in a future patch release.
After applying the latest patch as advised, the issue was partially resolved - however, now only users with admin access are able to add assets using the related list edit option. Previously, this functionality was available to non-admin users as well.
Could someone help us understand why the functionality is now restricted to admin users only after the patch fix, and how we can restore access for the relevant non-admin users?
Thank you in advance for your support!
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07-24-2025 03:47 AM
I would also like to inform you that this issue was not limited to just "Assets not being added to the Disposal Order", we also experienced similar issue, such as:
1. Stories not being added to Demands via Related list.
2. Demands not being added to Change Requests via Related list.
In all these cases, the reference fields linking these records had the Read-only checkbox set to true at the dictionary level.
As per the ServiceNow vendor team's guidance, after applying the patch upgrade, all these issues have been resolved - even though the Read-only checkbox is still set to true in the dictionary for the fields linking story to Demand and Demand to Change Request. The issues is resolved for admin and non-admin users.
Given this could you please help us understand further whey the issue might still be affecting the Disposal Order case, and what might have changed with the Patch that allowed the other cases to work despite the dictionary read-only setting?
Appreciate your guidance on this!
Thank you
