Unable to apply change template through script on standard change, please suggest.

[Mukesh Singh]

I have created a business rule on table(x_turbo_turbonomic_turbonomic_action_approval), that creates a standard change whenever any record inserted on this table. The issue i am facing is that when i am trying to apply change template on the change record, it doesn't work.

Please suggest.

(function executeRule(current, previous /*null when async*/ ) {

    var chg_req = new GlideRecord('change_request');
    chg_req.newRecord();
    chg_req.type = 'standard';
    // chg_req.get(current.change_request_id);
    chg_req.cmdb_ci = current.target_entity_id.sn_entity_id;
    chg_req.start_date = gs.daysAgo(-1);
    // var EndDate = chg_req.start_date.addSeconds(120 * 60);
    chg_req.end_date = gs.daysAgo(-2);
    chg_req.u_environment = "QA";
    chg_req.implementation_plan = "Optimize the VM automatically by the Turbonomic as per its analysis and recommendation";
    chg_req.backout_plan = "Change back manually";
    chg_req.u_cmdb_update_required = "no";
    // TODO: Set additional change requests fields, as required
    // Use valid sys id of a standard change producer version record
    var chgProducerVersion = "ab8b184a1bc4dc58d8851f4ead4bcb35";
    var chgTemplate = new GlideRecord("std_change_record_producer");
    chgTemplate.get("sys_id", chgProducerVersion);
    var template = GlideTemplate.get(chgTemplate.name);
    chg_req.applyTemplate(template);
  //Override template values with below
    chg_req.category = chg_req.cmdb_ci.category;
    chg_req.u_subcategory = chg_req.cmdb_ci.subcategory;
    chg_req.short_description = current.description;
    chg_req.description = current.description;
    chg_req.insert();
   //Link approval entry record to newly created change record 
    gs.addInfoMessage(chg_req.sys_id);
    current.change_request_id = chg_req.sys_id;
    current.update();

})(current, previous);

[Musab Rasheed · Accepted solution]

Hello,

Without going in depth, this is the code to apply template. Mark my answer as correct if that helps

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = 'standard';
chg.std_change_producer_version = 'sys_id'; // Sys ID of the Standard Change Templates version
chg.applyTemplate('template_name');
chg.insert();

[Miguel Posada]

Hey Musab,

I am getting a cross-scope/fencing issue when executing the .applyTemplate() function from my custom scope. 

Do you know if there is a way to call this function from a non-global scope?