Unable to archive a restored record

[Suggy]

Hello,

I had archived few incident but then restored it. 

Now I want to archive them again. Even though the Conditions are martching, its not Archiving those records which were archived in the past.

Basically, the Archive job is not picking the records once you have restored them. Any reason for this?

[Yashsvi · Accepted solution]

Hi @Suggy,

please check below link:

https://www.servicenow.com/community/developer-forum/how-to-rearchive-restored-records/m-p/1437509

Thank you, please make helpful if you accept the solution.

[Anurag Tripathi]

Its simple, When you restore a record you restored it for a reason, and it obviously falls in the criteria of the archive job.

So if you restore a record and in the next hour it is archived again, the purpose to restore fails. That is why Archived Job are designed in a way that it doesn't archive restore record. It doesn't mean you cannot archive it again. You still can , but the regular job wont.

Hope this helps.

[SN_Learn]

Hi @Suggy ,

Please have a look at the below article:

Unable to bulk re-archive restored records 

Mark this as Helpful / Accept the Solution if this helps