unable to assign incident even though User is part of the Assignment group

[VIKASM535239375]

unable to assign incident to the User even though User is part of the Assignment group.

Please let me know on the same.

[Sandeep Rajput]

@VIKASM535239375 Are you facing any error when you try to assign the incident to the user?

[Sid_Takali]

Hi @VIKASM535239375 Share some screenshots or Error you are getting. 

[VIKASM535239375]

Assigned ITIL Role and resolved Issue