Unable to awake up my instance dev391467

abrouf
Kilo Sage

3 weeks ago

Click on Refresh many times, nothing happens, Please help

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8 REPLIES 8

Simon Hendery
Tera Patron

3 weeks ago

I think we're at the point now where PDIs are so unreliable that the sensible answer to a question like this is: "yep, that's expected behavior".

 

https://lnkd.in/p/eWUH5gNg

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Shahjay
Mega Guru

3 weeks ago

Hi, I’ve experienced this as well. Sometimes, after the first refresh, my PDI has taken 1–2 hours to become available again, so repeatedly refreshing may not necessarily help.

I’d give it some time after the first refresh and check the instance again later.

There is no support available for PDIs. If you can wait, I’d suggest giving it a bit longer. You can release this instance and request a new one, but you will lose the data from your current instance. To avoid losing your update sets in the future, make sure to back them up regularly.

When did you first refresh your instance?


If this response helped, please mark it as correct and close the thread ✅ — it helps future readers find the solution faster.

Thanks
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pururavasin
Tera Contributor

3 weeks ago

Hello @abrouf ,

Login to your ServiceNow Account via Mobile device.
Keep refreshing the PDI.
It may take 3-4 days for your instance to be available.

Please mark this answer as correct/helpful.

Best regards,
Puru.

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Simon Hendery
Tera Patron

3 weeks ago

Hi @pururavasin - why via mobile? I haven't heard that theory before. What's it based on?

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