Unable to change Label name of "Service" in incident form

[ServiceNow10sun]

Hi All , 

I  am trying to change column label name of Service field in incident  which is inherited from Task table.  Any changes to this field in incident field is reflecting in change request, problem table as well . Please suggest  there is any option that i can change the field label  name of Service .  i have tried this  " Override display value"  but it didnt worked. 

Please suggest 

[swathisarang98]

Hi @ServiceNow10sun ,

You can refer the below link,

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/data-diction... 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[shyamkumar VK]

@ServiceNow10sun ,

check this below link it has the solution

https://www.servicenow.com/community/developer-forum/how-to-change-extended-field-label-without-affe....

Regards,

Shyamkumar

[Sumanth16]

Hi @ServiceNow10sun ,

Try deleting the old Label record and creating a new one. Or just create a new one on a child table (eg, cmdb_ci).

Labels are on the sys_documentation table.

I have fixed weird issues with labels by doing this before.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Community Alums]

Hi @ServiceNow10sun ,

You can't change the name. 

You can change the label using a script similar to this: 

changeRecord("task", "short_description", "New Short Description Label");

function changeRecord(tableName, fieldName, newLabel){
  var gr = new GlideRecord("sys_dictionary");
  gr.addQuery('table',tableName);
  gr.addQuery('element',fieldName);
  gr.query();
  while(gr.next()){
    gr.setValue('column_label',newLabel);
    gr.update();
  }
}