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How to change extended field label without affecting parent (Are the docs wrong?)

kim-lindgren
Kilo Sage

In Application Development Fundamentals, page 138, it says the following about extending tables:

 

"Before creating a field, first determine if a new field is necessary. If you extended an existing table, consider using or re-purposing an existing field.

 

Configuring the label on a field changes the label only for the current table and not for the parent table(s)."

 

So I open a new incident record, right-click the Description field and click Configure label. I change "Description" to "Beskrivning" (the Swedish equivalent).

 

kimlindgren_1-1690962304866.png

 

Opening up a new Task record, we see that the label has been affected here too, contrary to what the documentation says. Not that it is surprising; I clearly changed the Description label of the Task table.

kimlindgren_2-1690962350668.png

And it's not like I can go back and change the label for the Incident table specifically. When I do, I get the following error message:

kimlindgren_0-1690962120506.png

 

So what's going on here? Is the documentation wrong? Or did something change with Utah? (I am currently using a Utah PDI whereas my course book is from Tokyo.)

 

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi @kim-lindgren,

 

You need to right click on Description field on Incident form. Select Configure dictionary.

 

In related lists, crate a new record for Incident table with below details. It will update label only for Incident table.

 

Screenshot 2023-08-02 at 1.29.21 PM.png

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

2 REPLIES 2

Sagar Pagar
Tera Patron

Hi @kim-lindgren,

 

You need to right click on Description field on Incident form. Select Configure dictionary.

 

In related lists, crate a new record for Incident table with below details. It will update label only for Incident table.

 

Screenshot 2023-08-02 at 1.29.21 PM.png

 

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

The world works with ServiceNow

Clicking Configure dictionary and going to the Labels related list to create a new label specifically for the Incident form has solved the issue. Thank you.