unable to create a HR Case

shid077
Tera Contributor

‎08-21-2023 01:41 AM

I am unable to create a HR Case after install all the required plugin for HR Case management in my pdi instances.

what will be the cause.

shid077_0-1692607173324.png

 

 

can anyone please suggest.

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7 REPLIES 7

Nayan Dhamane
Kilo Sage
Kilo Sage

‎08-21-2023 01:49 AM

Hello @shid077 ,

Please check if you have the required roles to create an HR case.

Impersonate HR admin and then try creating the case which will solve your issue.

If my answer solved your issue, please mark my answer as ✅Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
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AndersBGS
Tera Patron
Tera Patron

‎08-21-2023 02:36 AM

Hi @shid077 ,

 

What error du you receive why trying to create HR Case? Are you logged in as administrator? And if yes, does the administrator role has HR admin role? 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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shid077
Tera Contributor
In response to AndersBGS

‎08-22-2023 10:24 PM

Hi,

 

Yes i am logged in as administrator but after add hr admin role (sn_hr_admin) aslo it is not working.

 

can you please suggest

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shid077
Tera Contributor
In response to shid077

‎08-22-2023 10:28 PM

sn_hr_core_admin role

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