Unable to create the incident when submit the catalog item

[ShreyaliG]

While submitting catalog item getting error "Serial Number already exists"

It happens all catalog item that create incidents after submit.

As check on console , error could not find UI action.

Please help to solve this issue.

[Anurag Tripathi]

Hi,

Firstly, a catalog item cannot create incident, Please confirm it is a record producer that you are using to create incident.

Second, Number or Serial number, what is the error exactly, serial number is not oob field, do you have any custom field by that name? if so, how is it generating the number?

[ShreyaliG]

yes it is a record producer. I don't have any custom field by name number or serial number.

[Anurag Tripathi · Accepted solution]

On the target record, there is some script that is throwing this error.

Check the onsubmit scripts on record producer & Before insert BR on the target table to see if any of them throw this error.