Unable to create the incident when submit the catalog item

[ShreyaliG]

While submitting catalog item getting error "Serial Number already exists"

It happens all catalog item that create incidents after submit.

As check on console , error could not find UI action.

Please help to solve this issue.

[Dnyaneshwaree]

Hello @ShreyaliG , 

Are you filling serial number value anywhere or it is updated from anywhere i.e., BR , client scripts, etc. Because "Serial number" should be unique and if in any situation if it is duplicate then this type of error occurs.

[Siddhesh Gawade]

Hello @ShreyaliG ,

On the incident table, the out-of-the-box (OOTB) number field generates unique numbers. Ensure there isn't another field labeled as a serial number.

Additionally, are you or system performing any processes like updating or creating records on other tables when creating an incident record? If so, you might want to review those processes, as they could be causing the issue.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh