Unable to delete dashboard tabs even if I have Admin/pa_admin and Dashboard admin role.

Nikhil Bajaj9 · ‎08-06-2024

We have a Dashboard and we are not able to delete its Tabs of this Dashboard even if I have Admin/pa_admin and Dashboard_admin role. Delete ACL is checking that user should have role as Admin/ pa_admin or Dashboard Admin and interestingly even after having these roles- i am not able to delete tabs of this dashboard.

Anyone faced such issue and found any solution?

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Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Dr Atul G- LNG · ‎08-06-2024

Hi @Nikhil Bajaj9

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852221

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View solution in original post

Dr Atul G- LNG · ‎08-06-2024

Hi @Nikhil Bajaj9

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852221

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nikhil Bajaj9 · ‎08-06-2024

Thanks Atul - Let me check this KB Article.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Nikhil Bajaj9 · ‎08-06-2024

Hi Atul,

As per this KB --- According to this ACL the user should have any of these below roles
dashboard_admin
pa_admin
pa_power_user

Please assign any of these roles to user and it will resolve the issue.

But I already added it in my question that I already have these roles but still getting error. so any other solution....

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Nikhil Bajaj9 · ‎08-07-2024

I have raised a vendor case..lets see. Will share the findings with you.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025