Unable to edit List type field on List

[SK Chand Basha]

Hi,

I've encountered an issue with editing a custom field on an incident form that references the cmdb_ci table. I've made changes to a system property to allow editing the field in the list, but despite following a KB article, it's still not working as expected.

I provide the KB article you referenced, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783594

How can we resolve this issue?

[ProdiptoL]

Hi @SK Chand Basha, Check if there are any list_edit ACL applied to the mentioned field.

[SK Chand Basha]

Hi @ProdiptoL  If ACL applies we get security constriant error.

[ProdiptoL]

@SK Chand BashaYou are right. Sorry, I did not notice the error message. Did you try to Logout and login after the change in the system property? OR You can try to clear the 'cache' once.

[SK Chand Basha · Accepted solution]

@ProdiptoL  Yes i cleared cache and tried many times with logout and login , and checked private window also.