if the incident is not updated for 5 days notification should send to assignment group
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‎04-24-2024 06:09 AM
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‎04-24-2024 06:15 AM
@Mohammad MoulaYou can use a scheduled job and check the difference between the current date time and updated field of the incident using 'gs.dateDiff()' if it is >= 432000 (5*86400) then trigger the event to send the notification.
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‎04-24-2024 06:32 AM
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‎04-24-2024 06:34 AM
Hi @Mohammad Moula You can achieve with Inactivity Monitor
Here i'm attaching a reference
Mark it helpfull !! If this helps you to understand.