if the incident is not updated for 5 days notification should send to assignment group

Mohammad Moula
Tera Expert
 
3 REPLIES 3

ProdiptoL
Tera Expert

@Mohammad MoulaYou can use a scheduled job and check the difference between the current date time and updated field of the incident using 'gs.dateDiff()' if it is >= 432000 (5*86400) then trigger the event to send the notification.

Sid_Takali
Kilo Patron
Kilo Patron

Hi @ProdiptoL You can see how to fire an notification from Scheduled Job 

https://www.servicenow.com/community/developer-articles/fire-an-email-notification-from-a-schedule-j... 

 

Regards,

Siddharam

SK Chand Basha
Giga Sage

Hi @Mohammad Moula You can achieve with Inactivity Monitor 

 

Here i'm attaching a reference 

 

https://www.servicenow.com/community/csm-forum/send-notifications-when-incident-is-not-updated/m-p/2...

 

Mark it helpfull !! If this helps you to understand.