Unable to Edit or Create New ACLs as Security Admin

[tiguin2798]

Hello,

I am attempting to create new read ACLs on the sys_user_group table and it appears that as security admin I can no longer edit and create new ACLs. I have followed the KB article below with no luck. Any ideas on what I need to change for this?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957675

Thank you

[Priyanka_786]

@tiguin2798 : Interesting !!. Can you provide more details on how you are elevating with security admin? Close all the browser windows and then try once by .

Please mark my response as helpful/correct if it helps.

Regards,

Priyanka Salunke

[Mark Roethof · Accepted solution]

Hi there,

I assume you logged out/logged in, tried different browser to make sure its not something with cashing, you elevated roles to security_admin?

[tiguin2798]

Thank you for this. I had not thought to try clearing the cache in ServiceNow. Once I did this it did allow me to edit the ACLs.