Email Notification is going out with 'Code' text

[Alon Grod]

Hi, 

Im having a problem that my notification is going out with the word 'Code' at the top and at the bottom. it happens only when I add comments or work_notes in the service operation workspace (I think its because the comments and workontes in the workspace are HTML).

This is my script: 

function runMailScript( /* GlideRecord */ current, / TemplatePrinter */ template, /Optional Emailoutbound */

email, / Optional GlideRecord / email_action,

- /* Optional GlideRecord */

 event) {

var commentorName event.parm2;

var userGr= new GlideRecord('sys_user 8 userGr.addQuery('sys_id, commentorName);

');

userGr.query();

if (userGr.next()) {

commentorName= userGr.name;

var user_name = userGr.user_name.toString();

 }




var gr new GlideRecord('sys_journal_field");

gr.addEncodedQuery("sys_created_by=+ user_name); gr.orderByDesc("sys_created on) ;

gr.query();

if (gr.next()) { var comment gr.value.toString();

template.print(commentorName+":"+comment + "\"");

(current, template, email, email action, event);

The email output (ttt is the comment message):

[Maik Skoddow]

Hi

due to security reasons HTML in the journal fields like work notes or additional comments are enclosed in 

[code] ... [/code] blocks.

These starting and ending "tags" have to be removed first before inserting the content into the email.

Maik 

[Alon Grod]

@Maik Skoddow hi, how can I remove them using the code?

[Alon Grod]

@Maik Skoddow 

[Ajay_Chavan]

try this: 

function runMailScript(current, template, email, email_action, event) {
  var commentorName = event.parm2;

  var userGr = new GlideRecord('sys_user');
  userGr.addQuery('sys_id', commentorName);
  userGr.query();

  if (userGr.next()) {
    commentorName = userGr.name;
    var user_name = userGr.user_name.toString();
  }

  var gr = new GlideRecord('sys_journal_field');
  gr.addEncodedQuery('sys_created_by=' + user_name);
  gr.orderByDesc('sys_created_on');
  gr.query();

  if (gr.next()) {
    var comment = gr.value.toString();
    template.print(commentorName + ': ' + comment + '"');
    // Add your email processing logic here if needed.
  }
}