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Unable to edit the state field in workspace

Venkat64
Tera Contributor

‎03-10-2022 07:10 AM

Hi team,

I am unable to edit the state choice field in Agent workspace instead of making any changes to state field, every time i used to go to ITIL view and change the state field value.(Unable to edit the state as shown below)

I am unable to find any solution to fix it. any help is appreciated.

find_real_file.png

 

Thanks in advance!

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Sunjyot Singh
Kilo Guru

‎03-10-2022 07:25 AM

Hi,

 

Did you check if any ACLs, UI policies or client scripts which are getting applied for this field? The field must be getting disabled somewhere from here.

 

Thanks.

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Venkat64
Tera Contributor
In response to Sunjyot Singh

‎03-10-2022 08:15 AM

Hello Sunjyot,


Thanks for the quick response.

I am able to edit in the form view of workspace in ITIL view but not in workspace view. I have checked all the scripts, but couldn't find any.

Thank you .

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