Unable to edit the state field in workspace

[Venkat64]

Hi team,

I am unable to edit the state choice field in Agent workspace instead of making any changes to state field, every time i used to go to ITIL view and change the state field value.(Unable to edit the state as shown below)

I am unable to find any solution to fix it. any help is appreciated.

Thanks in advance!

[Sunjyot Singh]

Hi,

Did you check if any ACLs, UI policies or client scripts which are getting applied for this field? The field must be getting disabled somewhere from here.

Thanks.

[Venkat64]

Hello Sunjyot,

Thanks for the quick response.

I am able to edit in the form view of workspace in ITIL view but not in workspace view. I have checked all the scripts, but couldn't find any.

Thank you .