Unable to find attachment from sys_attachment table

Chhavi Dixit
Tera Contributor

‎05-20-2025 12:56 AM

HI @Everyone,

 

Unable to find attachment from sys_attachment table.

Requestor has created an article and pasted a print screen image in article's body.

Ideally it should be saved in sys_attchment table, but its not saved there, also not attached in paper clip in article.

and visible in article's body but only author can see that image in article's body, rest all users are not able to see it.

 

Please help me why it is happening.

 

Thanks!

Chhavi Agnihotri

 

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2 REPLIES 2

palanikumar
Mega Sage

‎05-20-2025 01:03 AM

Can you check the HTML source of the article and check the source of the Image. It could be pointing to a restricted location like SharePoint.

Thank you,

Palani 

Thank you,
Palani
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Daniel Madsen
Kilo Sage

‎05-20-2025 01:09 AM

Hi Chhavi Dixit

 

It sounds like the image might be stored in-line in the article instead of being added as an attachment. Are you able to verify if this is the behavior on your instance? It shouldn't do that out of the box however.

 

As for why only the author can see it - this typically happens due to one of these reasons:

1. The article might not be published yet (still in draft state)
2. The HTML content might be getting filtered for non-authors due to security settings

 

 

Try these troubleshooting steps:

 

1. Check if the article is published and in a visible workflow state
2. Examine the HTML source of the article (you can use the HTML view in the rich text editor) to see if the image is encoded there

 

If this helps, please give it a helpful vote. And if it’s what you were looking for, go ahead and accept the solution. Thanks,
Daniel Masen

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