Unable to find the source of auto-population of company field on child tables of task.

Harika Ravuri
Tera Contributor

‎02-25-2024 10:32 PM

We are not able to find the source from where company field is getting auto populated with some value mostly current logged in user's company. can anyone please suggest where can be checked. We have checked client scripts, Business Rules, dictionary entry level.

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Harika Ravuri
Tera Contributor
In response to swathisarang98

‎02-26-2024 05:48 AM

It's happening on incident, change, problem but the field is from task table.

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swathisarang98
Giga Sage
Giga Sage
In response to Harika Ravuri

‎02-26-2024 06:05 AM

Hi @Harika Ravuri ,

 

For incident table i found a OOTB BR which is setting company field value as caller.company please have a look "Company Projection",

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2024 05:51 AM

Hi @Harika Ravuri 

 

Check the properties. 

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