unable to get pdf, jpg, png etc in REST inbound attachment

[maneesh3]

Hi Team,

Unable to receive correct files , getting corrupted attachments in REST inbound. receiving only text files. 

Should be able to get PDF, JPG, PNG , excel files as welll..

below is my attachment handling code:

    if (JSUtil.notNil(file_name) && JSUtil.notNil(content_type) && JSUtil.notNil(base64Data) && JSUtil.notNil(correlationID)) {

        var caseForAttachment = new GlideRecord('sn_customerservice_case');

        if (caseForAttachment.get('correlation_id', correlationID)) {

            try {

                var sa = new GlideSysAttachment();

            //  var decodedData = GlideSysAttachment.base64Encode(base64Data);

                var decodedData = GlideStringUtil.base64Encode(base64Data); // Decode base64 content

                sa.write(caseForAttachment, file_name, content_type, decodedData);

Please suggest here. thanks a lot for help

[Dr Atul G- LNG]

https://www.servicenow.com/community/itsm-forum/inbound-scripted-rest-api-attachment-issue/m-p/27201...

https://www.servicenow.com/community/developer-forum/attachment-getting-corrupted/m-p/1494214

[Ankur Bawiskar · Accepted solution]

@maneesh3 

are you writing this in scripted REST API?

Where are you writing this?

GlideSysAttachment write() method only works for plain text file such as .txt or .csv

If you are getting base64 encoded data then use this and it will work for all types

    if (JSUtil.notNil(file_name) && JSUtil.notNil(content_type) && JSUtil.notNil(base64Data) && JSUtil.notNil(correlationID)) {
        var caseForAttachment = new GlideRecord('sn_customerservice_case');
        if (caseForAttachment.get('correlation_id', correlationID)) {
            var eccGr = new GlideRecord('ecc_queue');
            eccGr.initialize();
            eccGr.setValue('agent', 'AttachmentCreator');
            eccGr.setValue('topic', 'AttachmentCreator');
            eccGr.setValue('name', file_name + ':' + content_type);
            eccGr.setValue('source', 'sn_customerservice_case' + ':' + caseForAttachment.sys_id);
            eccGr.setValue('payload', base64Data);
            eccGr.insert();
        }
    }

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@maneesh3 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[maneesh3]

Hi Ankur,

This worked perfectly. Now able to receive all formats of files. 

Thanks a lot for your support.