1 ACCEPTED SOLUTION
are you writing this in scripted REST API?
Where are you writing this?
GlideSysAttachment write() method only works for plain text file such as .txt or .csv
If you are getting base64 encoded data then use this and it will work for all types
if (JSUtil.notNil(file_name) && JSUtil.notNil(content_type) && JSUtil.notNil(base64Data) && JSUtil.notNil(correlationID)) {
var caseForAttachment = new GlideRecord('sn_customerservice_case');
if (caseForAttachment.get('correlation_id', correlationID)) {
var eccGr = new GlideRecord('ecc_queue');
eccGr.initialize();
eccGr.setValue('agent', 'AttachmentCreator');
eccGr.setValue('topic', 'AttachmentCreator');
eccGr.setValue('name', file_name + ':' + content_type);
eccGr.setValue('source', 'sn_customerservice_case' + ':' + caseForAttachment.sys_id);
eccGr.setValue('payload', base64Data);
eccGr.insert();
}
}If my response helped please mark it correct and close the thread so that it benefits future readers.
