Unable to import knowledge article word documents

[Balakrishna_ABK]

I have requirement to import word documents to ServiceNow as Knowledge articles. When I am trying to do so all images are not properly aligned in articles wrt the documents.

Is there any way to make it perfect ?

[Community Alums]

Hi @Balakrishna_ABK ,

1. Navigate to the All menu > Knowledge > Import Articles module.
2. Select an appropriate knowledge base from the list.
3. Organize your knowledge articles by category and import the articles by category. You can upload one or more articles at a time during import.
4. Click the Import button.

Key Considerations

• The Import wizard only supports Microsoft Word documents - .docx files. Convert all knowledge articles to the Microsoft Word format before import.
• Images from the document are added as attachments to the knowledge article and embedded in the article body. This will be counted against instance disk space.
• The manual import approach is best suited to a low number of knowledge articles and it’s recommended to upload knowledge articles in small batches.

[Dr Atul G- LNG]

Hi @Balakrishna_ABK 

Very clear details shared by Patron @Community Alums . So follow this and your work done. 

Reference 

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-articles-into-servicenow/ta-p/2673388#:~:text=Knowledge%20articles%20can%20be%20imported,must%20be%20imported%20in%20bulk.&text=Navigate%20to%20Knowledge%20%3E%20Articles%20%3E%20All,list%20header%20and%20select%20Import.