Hello everyone,i'm trying to figure out how client scripts and script includes are working together with rocord producer or variable sets.In my developer instance i added a custom field to sys_user table called "test". I added the number 101 to some ...
Hi All,I've created a new workflow for a catalog Item. The Catalog item has 5 checkbox variables. Each checkbox decides if a task is generated. We have scenarios however that once the ITEM has been submitted we might need to manually create fur...
Hi All,I need to add more info to the label field type which should for both service portal and when we are try it.Could someone help me with thisThanks,Laxman Boddu
I would like to map and define organisation structures within ServiceNow, but cannot see any out of box function or application to do so.The object is to define organisation, divisions, departments, business unit etc. and define parent child relation...
Hi The Is one of - Operator is not available in condition drop down list of task_sla tablecan anyone help me how to add this condition Not available in the task_sla tableBu is available in some other placeexample : incident table ThanksRamesh
I was part of a discussion about this this topic. The thread participants decided that GlideAjax should be favored over client-side GlideRecord, based on recommendations on the SN wiki. I decided to see for myself. I created a GlideAjax script t...
HI, somehow I stuck.I have a Business Rule that need to check if field A or field B is set. Both is ok. This is relevant if status is INSTALLED.Now I do have a UI action that will DEINSTALL the record - meaning setting all field values to blank and t...
Hi,We have client script and script include which I am using to calculate the risk.I getting the value from the weight table but I am unable to set the value to field.it is disappearing .server scriptCalculate.prototype = Object.extendsObject(Abstrac...
Hi,I have developed a catalog item which when filled and submitted would create a Request and RITM under it. Along with this, I want a Catalog Task to be automatically created with a description "Default Task".I am quite new to Servicenow and unable ...
Hi all,Can we set up / store some security questions and answers in service now for users authentication?Scenario is: lets say we have a LDAP and SSO integration with service now for users authentication, one fine day my domain password gets expired ...
Hi All,I found in service portal that if a user clicks on themselves from a reference field, they seem to get the default view of the sys_popup sys_user table.this includes all fields that aren't ACL locked.meaning they can update parts of their own ...
Hello All - there is one query in slow query log which is being triggered by below example trace. Kindly suggest how to identify which process it is and who is calling this..SOAPProcessorThreadb825df9cdbea8300520916d15b96194ecom.glide.db.stats.query....
This is probably really obvious but is there a way to back up my user customisations before an environmental refresh? Really I just wanting to save the effort of recreating my bookmarks, but now I think about it I wonder if there's any point because ...
I have a business rule that is used to set a lead time dateTime field based on the risk value. So if the risk level is a value of say 1 (high) the amount of days lead time to earliest start date is 14, or i f it is lower like say a value of 4 (low)...
Hello All,We are having some problems with our inbound email actions - some of the emails received are going to junk because they are too large - example error states:"Email set to received-ignored because its size exceeds the value set in com.glide....
