I have an OnLoad client script to set a choice list field and then set the actual value of the field.The choices are dynamic and are first looked up (when another reference field is entered) and then stored in a field to feed the choice list.The choi...
I have created a portal page and want to link it under Mobile UI -> Navigator Apps -> Service Portal -> New Module. I tried specifying the path as path of the page (/sp/?id=page_name), but it did not work. Any advice on how to do this ? thanks in adv...
Hi All,I have a request item that is used for on boarding, in that item there is a field to list the employee's manager. The manager field is a reference field that references the sys_user table. I have an activity in my workflow that requires th...
Hi,I have been asked to create an intake process through Service catalog which once submitted will create an Enhancement or Defect based on certain conditions.Is this possible in ServiceNow. I thought you could only create Incidents or Task through t...
hi All,How can I copy one catalog Item variable value to a Request field?In a Record producer we have option to write script but in catalog item how can I do the same?Thanks in advance!!Ashwani
We are attempting to go through all of the Skipped Updates and attempt to revert these to the base system where possible by clicking Revert to Base System.While this does replace the record with the OOTB version, it continues to indicate that it is c...
Hi , My requirement is when a new incident is inserted . I need to access this new incident details and get information such as cmdb_ci, short_description,comments etc and send this to REST API. Please find my below code which i have written in buisn...
Hi All,I have below script. How to get the time difference between two date/time fields in number of Days. If the difference is less than a day the value of dur is "HH:MM:SS". It creates confusion with the parseInt() function. I'm looking for the...
I added 2017-01-18 in the U.S. Holidays schedule entry list,when i run below code...schedin.isInSchedule(datevalidation) return false value.please help me to resolve below issue.var schedRec = new GlideRecord('cmn_schedule'); schedRec.addQu...
Hi,In a report(type - trend) created, we made the report to trend by quarter and it shows the x-labels as, '1/2017'(for jan, feb & mar of 2017). Instead we want to display the label as 'Q4-16/17'.Is there any way by which we can configure the x-axis ...
Can anyone help me understand what is the definition and usage of popCurrent(), putCurrent() functions.
My requirement is as we use the interactive filter sorted by day like incident opened today, yesterday, last week or last month, etc I want to directly give the date on the interactive filter suppose incident opened between 1/9/2017 to 5/9/2017 w...
Hi All,I have been trying to send Meeting Invitation to Outlook. I have created Email Template and import export map ( from Email Templates - ServiceNow Wiki ).I have been able to send an email with "not supported calendar message.ics" file attachmen...
Hello,I have a requirement to cancel the approvals when a Change Request is moved to rework state so that no approver can approve it while it is in rework. I have been able to cancel the approval records but once they are cancelled the change request...
Hi,We are getting HTTP Status Code 202 for every REST API request. For example: https://xxxxxx.service-now.com/api/now/v1/table/task call returns with 202 and same is the case with other tables. According to the REST API documentation, 202 is not lis...
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