I've seen some threads about this question but nothing that seems up to date. When we are creating a CI in cmdb_ci_server table an asset is also created. That is OK as long as it's not a virtual server. How can we handle this? If the is_virtual check...
Hi All Can You please help on this In Automated test framework i am getting some issue This step failed because a client-side JavaScript error was detected on the page being tested. See the logs and screen shots on the test result for details. EX: T...
Hi All, I have added the popular items widget in service portal, but the issue is the text is not wrapping in the tile, someone has to keep the mouse cursor to see the complete option. Please find the below screenshots. also find the HTML template co...
I am working on multiple projects simultaneously. I started a new Update Set, but forgot to make it current. So all the transactions I created for my new project (lets call it "Project B") got lumped in with a different project I have been working ...
Hi,i follow the article OAuth authorization code grant flow to get tokens initially i made request https://xxxx.service-now.com/oauth_auth.do?response_type=code&client_id=****534e4e81b7f and the response after allowing access to https://<callback-url...
Hello, Can anyone please help me out how to pulled ITIL User reports ? I created report on Sys_user_has_role table table with below filter conditions: Role is ITIL, Active is True. Which is working fine but the problem is we are getting duplica...
We are trying to send an email to our own instance URL using a server script. This is for us to create an incident record even if a user is not logged in. We tried the code below however, the recipient was changed by ServiceNow to be same as the User...
Hi, I want to configure different languages in servicenow to make them available in language picker.some language plugins are available in servicenow I18N Internationalization plugin. But what if we want to add some additional languages?Can anyone ...
Hi all How Can I extract hour, minute and seconds from DataTime field? for example, I'm trying to write this business rule var gdt = new GlideDateTime ("2017-03-31 15:13:43"); year = gdt.getYearUTC(); month = gdt.getMonthUTC(); day = gdt.getDayOfMont...
Recently we started looking at upgrading to Jakarta patch 7. What we found is in the "Approval - Group" workflow activity was bypassing its approvals because we use a script to look at the groups object and the counts that it returns to make decisio...
Hi Everyone, I have a question related to Service portal. I want to make header transparent and all the menu items will diplayed on the background image. Current Header: So, i want to make transparent header and servicenow logo, Knowledge, Ser...
Hi,I work on an integration between ServiceNow and Salesforce using Dell BOOMI.I want to get Attachements from ServiceNow and send them to Salesforce.As described in this link: How to retrieve an attachment from service now ... | ServiceNow Communi...
Hello,I am trying to request a token from Sharepoint using Oauth 2.0. So I've setup in ServiceNow the Oauth application registry and the Outbound REST, but when I click the Get Ouath Token button, this is what i get back in the response Body: "The re...
How to call scriptinclude inside scriptinclude
I'm using an 'After - Update' business rule that checks the name of an attachment.The business rule works fine.The problem is that if they attach the file, the business rule on update won't fire unless they change a value in the form.How can I make t...
