Resolved! . What is the difference between * and null on ACL form?
. What is the difference between * and null on ACL form
Forum Posts
Resolved! can i pull in / quote a system property value into a email notification
I want to hold our guest wifi password in a system property and when a visitor/user requests it via a portal request I want to email the user that wifi password. Can i quote a system property in an email. Looked in to the sys_ui_message table to se...
Resolved! how do I know the domain controller (URL) for an "Add user to AD Group" orchestration activity?
Hi all, I'm setting up an orchestration for adding users to AD Group using the "Add user to AD Group" activity in my workflow. One of the fields is domain controller...how do I get the value for this? Is it necessary to run a "Probe" activity? than...
Resolved! Display text/links at the bottom of a Catalog Item form
I'm creating a catalog item, and at the bottom of the form I would like to display a line of text with a hyperlink on the end. What would be the best way to go about doing this? I've seen various forum posts suggesting to use a client script, annota...
Resolved! Calcualting duration between two date fields in scoped application
I'm used to calculating duration fields using dateDiff, but since that doesn't work in my scoped application, I'm having to use GlideDateTime.subtract, which I can't get to work on my business rule that is triggered when the start date or stop date c...
Help required with UI policy based on multiple conditions
Hi guys, hope someone can help as this is driving me a little made when I thought it would be straight forward - hopefully it is and I've just got fog brain from staring at it for a little long! On our change form we have a 'Downtime?' None/Yes/No fi...
Resolved! SLA Status on Reset - Complete vs. Cancelled
I have a request to set the planned end date on an SLA based on the due date on the case (aka task).I was able to get that to work thanks to this wiki article: http://wiki.servicenow.com/index.php?title=Defining_Relative_Durations#gsc.tab=0What I'm n...
Resolved! How to edit configuration item field value?
We have following Configuration item field in our snow environment. Now our requirement is that we have wrong ency while submitting a change request and we need to edit that but it grayed out. Can any suggest how this can be edited? Need to edit belo...
How can we get Request details from Requested Item?
Hi Need a code : Request details associated with Requested Items. Number SLA Due Opened Thanks in advance, Keyur
Resolved! Trigger notifications for 75% SLA.
How to trigger notifications in service now when SLA has reached for 75%. Notifications should trigger from 8am to 6 pm EST but it is triggering, outside of working hours. How to fix this. I think workflow is checking Percentage of SLA instead of bus...
Resolved! Task Type field does not appear under Choice Field
Hello All,I have created a new field as "Table" whose Type is "String" and want to display the "Task Type" under choice field. So,to display all tables, clicked on Choice List Specification >> Select Choice as "Dropdown with None >> Choice Table as...
'Unknown Host' error when setting up outbound SOAP service
Hi Everyone, first time trying to set up an outbound web service in the system. Ultimately, what I want to do is to sent some information from a business rule to a web server where I have an .asmx service hosted. First step I took was to create a new...
UI Action- Copy KB Article
I saw on SN guru there was an option for the change module to have this and it is already implemented in my environmen. But I want to see if it was possible in the Knowledgebase.
Resolved! how to create incident task using workflow?
Hi,Question:- (a) An incident is raised. 2 tasks get associated simultaneously and parallel (not one after another) i.e task 1 and task 2. (b)After the completion of tasks, task 3 gets generated from task 1 and task 4 gets generated from task 2. ...
Resolved! receiving Error Code: 400 with description saying required variable is missing.
I'm using POST https://<instance_name>/api/sn_sc/servicecatalog/items/{sys_id}/order_now and receiving Error Code: 400 with description saying required variable is missing. There are mandatory variables [set by dictionary] inside a ‘variable set’...
