Unable to move Change forward - Risk Assessment Required

[BrianS344076034]

We have a change request that seems to be hung up on asking for a Risk Assessment, however the user has already submitted the Risk assessment multiple times

Is there a way to get this to move forward?

[Tanushree Maiti]

Hi @BrianS344076034 

1. Refer KB : KB0724927 Risk Assessment not updating risk field after completion 

Setting a valid default value for the Risk field will get the issue fixed.

On a change request form:

• Right-click on the Risk label and select "Configure Dictionary";
• Check the available choices on the Choices related list;
• On the same form, on the "Default Value" tab, set it to one of the available choices;

2.  Ensure the Risk Assessment, when finished, actually updates the Risk field on the Change Request form. If not, the UI action may not register the completion.