Unable to reply to my own post

[anandsuresh]

Hello Team,

I have created a post in the ServiceNow community, but I am getting an error as shown below.

My original post link here:  My Original post

Just to let you know, my email ID was already verified, and I have attached the screenshot below as well.

Also, I found a similar post by another community member, but no resolution has been provided yet. The link to another member's post is here: Another community member's post link 

I have tried checking from a different browser as well, but no luck. Kindly suggest

[M Iftikhar]

Hi Anand,

Thanks for bringing this up! The “Unable to reply to your own post” message can appear even after verifying your email, it’s usually a small sync or cache glitch. Try the following steps:

• Clear browser cache/cookies
  Then open the Community in a private/incognito window or a different browser (Chrome, Edge, or Firefox).
• Re-verify your email
  Go to your profile settings → resend the verification link → verify again.
• Check account linking
  Make sure your Community account is properly linked with your ServiceNow account (check on the Account Linking page).
• Contact the Community Team
  If it still doesn’t work, email community@servicenow.com with:
  Your username
  Post link
  Screenshot of the error
  Browser + OS details
• Workaround:
  You can temporarily edit your original post to add updates while the issue gets fixed.
  This issue usually happens due to cache or account sync delays, and the Community team resolves it quickly once reported.

Hope this helps! 

If my response helped, please mark it as the accepted solution so others can benefit as well.

[M Iftikhar]

Hi @anandsuresh, 

Based on the information you've provided and similar issues reported by others, this problem is likely not something you can fix yourself through browser changes or profile settings. The inability to reply to your own post, especially after confirming your email is verified, typically points to a backend permission or moderation issue within the ServiceNow community platform itself. Sometimes, to prevent spam, user accounts can get into a state where they require manual approval from a community moderator to have their full posting rights enabled.

Since you've already done the standard troubleshooting, the next step is to contact servicenow directly. Here's the link of their contact page:

Contact Us | ServiceNow

If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.

[Ravi Gaurav]

Hi @anandsuresh 

I guess you have some missing role .

@David  can you check his access !!

[David]

I logged in as you and added a test comment in the post. It did to through moderation and once approved, showed up. Please try again.