Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"

[gwvinayak20]

Hello ServiceNow Community,
​I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:
​"We were unable to assign an instance to you. Please retry now."
​I have already tried:
​Clearing my browser cache and cookies.
​Using Incognito/Private browsing mode.
​Retrying at different times of the day.
​As suggested in some threads, I also looked for options to request an older release like Zurich, but I don't see any dropdown to select a lower version on my screen before requesting.
​Could anyone please guide me on how to bypass this or let me know if there is a major server capacity issue ongoing?
​Thank you in advance for your help!

[Srikanth_9]

Hi @gwvinayak20.,

A lot of peoples experiencing the same issue from the past week. Wait for some time. 

Since there's no support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Dr Atul G- LNG]

Hi @gwvinayak20 

Don't worry; this is quite common these days.

Over the last few days, I have seen many community members experiencing delays when requesting a PDI. In some cases, the waiting time has been 6–7 days, even for lower ServiceNow versions.

You can try requesting a lower-version instance, such as Zurich or earlier, and then upgrade it to the latest release. The upgrade process typically takes around 3–4 hours.

For now, patience is the key, as PDI availability depends on overall demand and infrastructure capacity.