Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"

[gwvinayak20]

Hello ServiceNow Community,
​I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:
​"We were unable to assign an instance to you. Please retry now."
​I have already tried:
​Clearing my browser cache and cookies.
​Using Incognito/Private browsing mode.
​Retrying at different times of the day.
​As suggested in some threads, I also looked for options to request an older release like Zurich, but I don't see any dropdown to select a lower version on my screen before requesting.
​Could anyone please guide me on how to bypass this or let me know if there is a major server capacity issue ongoing?
​Thank you in advance for your help!

[Srikanth_9]

Hi @gwvinayak20.,

A lot of peoples experiencing the same issue from the past week. Wait for some time. 

Since there's no support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Dr Atul G- LNG]

Hi @gwvinayak20 

Don't worry; this is quite common these days.

Over the last few days, I have seen many community members experiencing delays when requesting a PDI. In some cases, the waiting time has been 6–7 days, even for lower ServiceNow versions.

You can try requesting a lower-version instance, such as Zurich or earlier, and then upgrade it to the latest release. The upgrade process typically takes around 3–4 hours.

For now, patience is the key, as PDI availability depends on overall demand and infrastructure capacity.

[Tanushree Maiti]

Hi @gwvinayak20 

I will suggest you  to wait for the fulfillment as it seems your request has been added into the waitlist. 

If you want to request for Zurich , You have to release existing one then Select an older, more stable release version from the dropdown, then upgrade it later via the instance dashboard if needed.

As you know there is no support available for PDI.

Note: These days requesting New instance also taking more than 5 days time for fulfillment. Lots of concerns reported on the same in the community.

[joaosimoes]

I can't request older versions either. You know the reason? Only the newest version are available for request and I'm 1 week on the waitlist. I requested on my other account too and I'm getting the same error