Unable to see change module in PDI instance

[ajaykumarve]

Unable to see change module in PDI instance, could someone please help me.

[ajaykumarve]

Hi @Dr Atul G- LNG 

I tried repair, it happened 100% successfully however still change management is not visible.

I opened ServiceNow in fresh new browser also.  No luck either.
Thank you so much for quick reply.

[Dr Atul G- LNG]

Try reset the PDI [Dont Release]

last :

• Navigate to System Definition > Modules and check whether those modules are active.
• Navigate to System Definition > Application Menus and search for change management. Check the Roles field. If there are specific roles assigned there, ensure that your administrator or test user account holds these exact roles 

https://devxxxx.service-now.com/now/nav/ui/classic/params/target/sys_app_application_list.do%3Fsyspa...

[Tanushree Maiti]

Hi @ajaykumarve 

1) 

• Navigate to System Definition > Plugins.
• Search for the Change Management - Core plugin (com.snc.change_management).
• If it says installed , open it and select Repair

2) If still not working ,

• Clear the instance cache by typing cache.do in Application Navigator and hit Enter
• Logout from the application
• Login in using incognito/InPrivate window of browser.

[Clueless]

Due to missing configuration of application menu. Try to import(From other PDI) or create a application menu as "Change" and give access to role : "sn_change_read". In the modules, mapped the change application menu as created, if missing. Provide the correct roles and refresh the instance. You should able to see the application in navigator. Attach the Application Menu XML for your reference and use.

[Dr Atul G- LNG]

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.