Unable to see free application purchased from store in my partners demo instance.

gauravmitta
Tera Contributor

Unable to see below free application purchased from store in my partners demo instance, screenshot attached, please suggest.

5e6cd148-da82-4c8c-8455-dd5a3a72b723.jpg

29a5a6b0-4084-49bd-8e02-14a00f695ef0.jpg

2 ACCEPTED SOLUTIONS

Hi @gauravmitta 

 

Now Assist you can see here:

 

DrAtulGLNG_0-1753441382176.png

For Dynatrace, it's better to contact the application provider. If you're licensed to use it, it should be visible—unless it's restricted to a specific role. Also, please check if it’s compatible with your instance.

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

@gauravmitta sorry for many comments but now I noticed that it might be already installed, check the installed tab from your screenshot:

KamilT_0-1753441976815.png

 

Or alternatively click on Sync now.

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


View solution in original post

18 REPLIES 18

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @gauravmitta 

 

Try cache.do and logout n login back and test.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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gauravmitta
Tera Contributor

Still the same no applications.

gauravmitta_0-1753439744555.pnggauravmitta_1-1753439778855.png

 

Hi @gauravmitta Could you please share the screenshot as an attachment? There seems to be an image issue on the Community—I’m unable to view the images there

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Attached