Unable to see free application purchased from store in my partners demo instance.

[gauravmitta]

Unable to see below free application purchased from store in my partners demo instance, screenshot attached, please suggest.

 

 

 

[Dr Atul G- LNG · Accepted solution]

Hi @gauravmitta 

Now Assist you can see here:

For Dynatrace, it's better to contact the application provider. If you're licensed to use it, it should be visible—unless it's restricted to a specific role. Also, please check if it’s compatible with your instance.

[Dr Atul G- LNG · Accepted solution]

Hi @gauravmitta 

Now Assist you can see here:

For Dynatrace, it's better to contact the application provider. If you're licensed to use it, it should be visible—unless it's restricted to a specific role. Also, please check if it’s compatible with your instance.

[gauravmitta]

Thanks for the help Atul, for Dynatrace I'll connect application provider or raise HI ticket, thanks again.

[Dr Atul G- LNG]

Please share the RCA as well. 

[GlideFather]

@gauravmitta just a shot...

I found this:

KB0812246 | Unable to install applications from ServiceNow Store

Issue

Applications from the Servicenow Store that have been approved, are not showing as available to be installed on your instance.

Release

Any

Cause

System Property needs to be set, and might be showing a value of 'undefined' instead of 'false'

Resolution

Update value for system property, 'sn_appclient.app.install.offline' to 'false' if it is showing 'undefined'. Please note this requires a 'maint' role

If the applications are still not showing up, please open a support case for customer support to further troubleshoot.

[GlideFather]

@gauravmitta if it doesn't help, please raise a HI Case for ServiceNow team to assist:

https://support.servicenow.com/now