Unable to see free application purchased from store in my partners demo instance.

[Community Alums]

Unable to see below free application purchased from store in my partners demo instance, screenshot attached, please suggest.

 

 

 

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

Now Assist you can see here:

For Dynatrace, it's better to contact the application provider. If you're licensed to use it, it should be visible—unless it's restricted to a specific role. Also, please check if it’s compatible with your instance.

[GlideFather · Accepted solution]

@Community Alums sorry for many comments but now I noticed that it might be already installed, check the installed tab from your screenshot:

Or alternatively click on Sync now.

[Community Alums]

Thanks for the help and solution KamilT, it works.

[GlideFather]

Perfect!!! Thank you for confirmation 👏

[GlideFather]

Hi @Community Alums 
Perhaps a silly question, but have you installed it after the purchase?
Install a ServiceNow Store application

Please keep me updated on your progress

[Community Alums]

Sorry mistakenly click on accepted, but I have not installed the application as they are not visible in partner's demo instance.