Unable to see free application purchased from store in my partners demo instance.

gauravmitta
Tera Contributor

Unable to see below free application purchased from store in my partners demo instance, screenshot attached, please suggest.

5e6cd148-da82-4c8c-8455-dd5a3a72b723.jpg

29a5a6b0-4084-49bd-8e02-14a00f695ef0.jpg

2 ACCEPTED SOLUTIONS

Hi @gauravmitta 

 

Now Assist you can see here:

 

DrAtulGLNG_0-1753441382176.png

For Dynatrace, it's better to contact the application provider. If you're licensed to use it, it should be visible—unless it's restricted to a specific role. Also, please check if it’s compatible with your instance.

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

@gauravmitta sorry for many comments but now I noticed that it might be already installed, check the installed tab from your screenshot:

KamilT_0-1753441976815.png

 

Or alternatively click on Sync now.

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


View solution in original post

18 REPLIES 18

Hi @gauravmitta 

"When you get the Store app, it appears under the Plugins section. From there, you need to install it. So now, go to 'Plugins', search for the app name, and proceed with the installation."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Applications are not showing under plugins section.

gauravmitta
Tera Contributor

4b0d9414-8a0d-4e19-be57-1a4874ffbd2d.jpg

f14feba9-30b4-48f8-838a-637ee079b2a2.jpg

Hi @gauravmitta 

I am seeing images like this:

 

DrAtulGLNG_0-1753440369333.png

 

 

Please attach it , dont paste.

 

Also agree with @GlideFather  did you install the app?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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